Shipping policy
Shipping Policy
Effective Date: 1/27/2025
This Shipping Policy (the “Policy”) outlines the terms and conditions governing the shipping and delivery of products purchased through Pritchcollective.com (the “Company,” “we,” “us,” or “our”). By placing an order with us, you agree to the terms set forth below.
Order Processing Times
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In-Stock Products: Non-custom items are typically processed within 1-2 business days after receipt of payment.
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Orders placed after 3PM MST will be processed on the next business day.
Processing times are estimates and may vary depending on order volume, product availability, or other unforeseen circumstances.
Shipping Methods and Delivery Times
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We partner with reputable carriers to provide shipping options at checkout. Available methods and estimated delivery times include, but are not limited to:
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Standard Shipping: 3 - 5 Business Days
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Expedited Shipping: 1-2 Business Days
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The Company is not liable for delays caused by carriers, weather conditions, customs processing, or other factors beyond our control. Delivery timeframes are estimates only and are not guaranteed.
Tracking Information
Once your order has shipped, you will receive a confirmation email containing tracking details. The Company is not responsible for tracking discrepancies, and customers are encouraged to contact the carrier directly for tracking updates.
Lost, Damaged, or Misdelivered Items
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The Company assumes no responsibility for orders lost, stolen, or damaged during transit. Risk of loss transfers to the customer upon delivery of the package to the carrier.
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If your order is lost or damaged in transit, please notify us at orders@pritchcollective.com within 7 days of the expected delivery date. While the Company may assist in filing claims with the carrier, we do not guarantee compensation or replacement.
Changes to Orders and Shipping Addresses
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Order modifications or shipping address changes must be submitted to orders@pritchcollective.com within 24 hours of placing the order. Once an order has been processed, changes cannot be guaranteed.
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The Company is not responsible for delays or additional shipping charges arising from incorrect or incomplete address details provided by the customer.
International Shipping
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International orders may be subject to import duties, taxes, or customs clearance fees as determined by the destination country. These charges are the responsibility of the customer.
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The Company is not responsible for delays caused by customs clearance or other regulatory procedures.
Non-Delivery or Return to Sender
If a shipment is returned to us due to an undeliverable address, failure to collect the package, or refusal of delivery, the customer will be responsible for any additional shipping charges required to re-ship the order.
Policy Updates
The Company reserves the right to modify this Shipping Policy at any time without prior notice. Changes to the Policy will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the revised terms.
Contact Information
If you have questions regarding this Shipping Policy, please contact us at orders@pritchcollective.com